Bulky waste collections

Where should I leave the items for collection?

The items must be presented in a visible and accessible location at the edge of your property, where it meets the pavement or the public highway, by 7am on the day of collection. This is where you normally put your bins for collection. 

If you live in a block of flats, you must place your items as near to the public highway as possible. 

If you are unsure, please leave a voicemail on 01883 732958 before booking. 

Will the crew knock on my door, so I can show them where the items are? 

No, they will not knock on your door or call your prior/during/after the collection. The crew can arrive at any time from 7am. The items should be presented in a visible and accessible location at the edge of your property, where it meets the pavement or the public highway. 

Is the service available all year round? 

The service is not available for two weeks over Christmas and New Year. 

The service is for the disposal of items you would take with you when moving home. It does not dispose of items such as fitted kitchen units, bath tubs, concrete, double glazed windows, fencing, water/oil tanks, sheds, carpet and garden waste. 

To check if we collect an item please choose from the drop down menus on the form. If the item does not appear please leave a voicemail on 01883 732958 to check if we can collect the item. 

Please also contact us if it’s an item which is heavy or very large because we can only collect items that can be transported by two collection operatives. 

No, we do not currently offer an assisted bulky waste collection. You would need to either ask friends or family to help put the items out, or find a private waste contractor. Please make sure they have a waste carriers license and that you request a waste transfer note or a written description of the waste with the details of the vehicle collecting it.

We do not offer a property clearance service. You would need to find a private waste contractor. Please make sure they have a waste carriers license and that you request a waste transfer note or a written description of the waste with the details of the vehicle collecting it. If fly tipping of your items occurs, you can be prosecuted/fined for not disposing of this correctly. 

Can I cancel the booking and have a refund? 

You can cancel the booking however you will not receive a refund. If there are at least 72 working hours before the collection date you could change the items or date booked. Please leave a voicemail on 01883 732958 detailing the current booking details. 

Can I delay the collection date? 

Yes, if there are at least 72 working hours before the collection date please leave a voicemail on 01883 732958 detailing the current booking details. 

Can I swap the booked items? 

Yes, if you need to swap the items booked and there are at least 72 working hours before the collection date please leave a voicemail on 01883 732958 detailing the current booking details. Please note the collection date may change. 

Can I reduce the number of items and receive a refund? 

You can reduce the number of items however you will not receive a refund. Instead you could swap the item you no longer need collecting for something else if there are at least 72 working hours before the collection date. Please note the collection date may change. Please leave a voicemail on 01883 732958 detailing the current booking details. 

Can I add additional items to my booking? 

No, please make a new booking for any additional items you need collecting. 

Someone else took the items, can I have a refund? 

No, there are no refunds for this service. 

It is raining what shall I do? 

Items that will absorb water should be put out on the day of collection before 7am to reduce the impact of water logging.  

It is snowing what shall I do? 

Please present your items and they will be collected. Service delays will be publicised on our website. 

If the item is in good condition it may be suitable for reuse by Surrey County Council’s in one of their 'Revive' shops. If it isn’t reusable in its current form it may be suitable for recycling. If it’s not suitable for recycling it will be sent to be burnt as energy from waste. 

Many charities offer a free collection service if the items you wish to donate are in reasonable condition and has a fire safety label attached. Furnistore in Redhill can rehome your unwanted furniture or kitchen appliances. 

You can also take items to a community recycling centre, please check the items accepted and opening times before you visit. If the item is in good condition it may be suitable for reuse in one of Surrey County Council’s 'Revive' shops. If it isn’t reusable in its current form it may be suitable for recycling. If it’s not suitable for recycling it will be sent to be burnt as energy from waste.